TERMS OF SERVICE

a) "AI Agent" means our artificial intelligence-powered voice interview system that conducts automated interviews, including all associated technology, algorithms, and voice capabilities.

b) "Interview Subject" means any individual participating in interviews conducted through the Service who is not a user of the Service.

c) "Content" means all information, data, text, recordings, and other materials collected or generated through the Service, including but not limited to interview recordings, transcripts, analysis, and reports.

d) "Custom Instructions" means additional directives provided by users to customize AI Agent behavior, including but not limited to interview scripts, prompting, question sequences, and response handling.

e) "Account" means a registered user's access credentials and associated profile within the Service.

f) "User" means any individual or entity that registers for and uses the Service.

g) "Organization" means the business entity associated with a User account.

h) "Dashboard" means the user interface through which Users manage and configure the Service.

a) Maintaining the confidentiality of your account credentials, including username and password;

b) All activities that occur under your account, whether or not you have authorized such activities;

c) Promptly notifying us of any unauthorized access, security breaches, or suspicious activity related to your account at support@useresonant.com;

d) Ensuring that your account information remains accurate and current;

e) Complying with all applicable laws and regulations in your use of the Service;

f) Ensuring that all users within your Organization who access the Service do so only through properly registered accounts.

a) Sales Agents are designed for sales qualification calls and prospect discovery;

b) Research Agents are optimized for structured research interviews and user studies;

c) Discovery Agents are configured for open-ended customer discovery and problem exploration.

a) Reject inappropriate Custom Instructions that violate these Terms or applicable laws;

b) Modify or remove Custom Instructions that may result in the collection of sensitive personal information or otherwise violate our policies;

c) Suspend or terminate accounts that repeatedly submit inappropriate Custom Instructions;

d) Implement technical measures to prevent AI Agents from engaging in prohibited topics or behaviors, regardless of Custom Instructions.

a) The pay-as-you-go plan is limited to one AI Agent per account and one concurrent interview at a time;

b) Interview duration is limited to the target duration specified during interview creation, with automatic termination when the duration is reached;

c) Service performance may vary based on network conditions, device compatibility, and other technical factors outside our control;

d) AI Agent capabilities are limited to interview contexts and may not be suitable for all potential use cases;

e) We reserve the right to implement additional usage limitations to ensure Service stability and availability for all Users.

a) Obtaining valid, documented consent from all Interview Subjects before conducting interviews through the Service;

b) Clearly informing Interview Subjects that they will be interacting with an AI system, that the conversation will be recorded, and how their data will be used;

c) Providing Interview Subjects with access to your organization's own applicable terms of service and privacy policy before they participate in an interview;

d) Ensuring Interview Subjects are explicitly informed about data collection, AI use, and their rights before the interview begins;

e) Maintaining comprehensive records of all obtained consents in accordance with applicable laws;

f) Handling consent withdrawals and related data deletion requests in a timely manner;

g) Ensuring compliance with all applicable privacy laws and regulations, including but not limited to laws regarding recording conversations and collecting personal information;

h) Implementing appropriate verification measures to confirm the identity and age of Interview Subjects when required by applicable laws prior to sending an interview link.

a) Collecting sensitive personal information, including but not limited to protected health information under HIPAA, financial account information, government identification numbers, information about minors, or other regulated data categories;

b) Purposes other than legitimate customer research, discovery, or sales interviews;

c) Any activity that may harass, abuse, defame, or discriminate against any individual or group;

d) Tampering with or reverse engineering the AI Agents or any other component of the Service;

e) Circumventing service limitations, security measures, or technical restrictions;

f) Creating multiple accounts to exceed usage or concurrency limitations;

g) Reselling, redistributing, or allowing third-party access to the Service without our express written permission;

h) Conducting interviews in contexts where errors or limitations in the Service could result in physical, emotional, or financial harm;

i) Attempting to extract information from the AI about its design, training, or underlying technology;

j) Any unlawful or unauthorized purposes, or in violation of any applicable laws, regulations, or industry standards.

a) Interview data (including recordings, transcripts, and analysis) is retained for the duration of your active account;

b) No separate backups of interview data are maintained beyond the primary storage;

c) Upon account deletion, all associated data is permanently and immediately deleted from our active systems;

d) We do not intentionally collect or store sensitive personal information through error logging or performance monitoring;

e) System logs and performance data may be retained for diagnostic and service improvement purposes, but will not include interview content.

a) All interview transcripts, summaries, and derived analytics;

b) Reports generated through the Service;

c) Custom Instructions and Agent configurations;

d) Company and product information provided to the Service;

e) All other content you create, upload, or generate while using the Service.

a) Time is measured from AI Agent invocation to destruction;

b) Charges are rounded down to the nearest second;

c) Non-package billing occurs at the END of each monthly billing period;

d) Payment processing is handled through our authorized payment processors;

e) Detailed usage and cost reports are available through the Dashboard and the settings page.

a) All outstanding charges must be paid in full before account cancellation can be processed;

b) We may modify pricing with at least thirty (30) days advance notice displayed prominently in the Dashboard;

c) Service may be suspended for non-payment if charges remain unpaid for more than fifteen (15) days after the billing date;

d) Service may be suspended immediately for a billing failure;

e) You are responsible for all applicable taxes, fees, and surcharges associated with your use of the Service;

f) Disputed charges must be reported within thirty (30) days of the billing date;

g) Refunds are provided solely at our discretion and only in cases of Service malfunction or error.

a) Scheduled maintenance windows, which will be announced at least 48 hours in advance through the Dashboard;

b) Emergency maintenance required to address critical security or performance issues;

c) Failures or disruptions caused by factors outside of our reasonable control, including Internet service provider outages, device issues, or force majeure events as defined in Section 16;

d) Service suspensions resulting from violations of these Terms.

a) Service availability depends on various factors, some of which are beyond our control;

b) Service performance may vary based on network conditions, device compatibility, and other technical factors;

c) The Service may occasionally experience temporary disruptions or degraded performance;

d) We do not guarantee uninterrupted service;

e) We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice.

a) Platform Ownership: We retain all rights, title, and interest in the Service platform, including the technology, algorithms, software, user interface, design, and all underlying intellectual property. Nothing in these Terms transfers any rights in the Service platform to you.

b) Content Ownership: You retain all rights to your Content and interview data as specified in Section 6.2.

c) Limited License to Us: You grant us a limited, non-exclusive, royalty-free license to use your Content solely for the purpose of providing and improving the Service.

d) Limited License to You: We grant you a limited, non-exclusive, revocable, non-transferable license to use the Service in accordance with these Terms.

e) Anonymized Data: We retain rights to aggregated, anonymized data derived from Service usage patterns and interactions, which may be used for service improvements, feature development, and overall platform enhancement. This anonymized data will not identify you, your Organization, or any Interview Subjects.

f) Feedback: If you provide feedback, ideas, or suggestions regarding the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the Feedback in any manner and for any purpose.

g) Trademarks: The Service name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Resonant Systems LLC or its affiliates. You may not use such marks without our prior written permission.

a) Unauthorized access to interview data resulting from your failure to maintain account security;

b) Misuse of interview content by users or Interview Subjects;

c) Service interruptions, delays, or errors;

d) Accidental transmission of sensitive information during interviews;

e) Any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits or business interruption;

f) Damages resulting from your failure to obtain proper consent from Interview Subjects;

g) Any damages arising from your violation of applicable laws or regulations;

h) Damages of any kind, under any legal theory, arising out of or in connection with your use or inability to use the Service, exceeding the amount paid by you for the Service in the one (1) month preceding the event giving rise to the liability.

a) Providing notice through the account termination process in the Dashboard;

b) Paying all outstanding charges;

c) Completing the account deletion confirmation process.

a) Violation of any provision of these Terms;

b) Failure to pay fees when due;

c) Suspected fraudulent, abusive, or illegal activity;

d) Requests by law enforcement or regulatory authorities;

e) Extended periods of account inactivity.

a) All Content associated with your account will be immediately and permanently deleted;

b) Your access to the Service will be terminated;

c) Any outstanding payment obligations will become immediately due;

d) Sections 9, 10, 12, 14, and 17 shall survive termination.

a) We will post the updated Terms on the Service and update the "Last Updated" date at the top of these Terms;

b) We will notify you through a prominent notice in your Dashboard;

c) For material changes, we will provide at least thirty (30) days' notice before the changes take effect.

a) Your violation of these Terms;

b) Your use of the Service;

c) Your failure to obtain proper consent from Interview Subjects;

d) Your Content or information provided to or through the Service;

e) Any claim that your use of the Service or your Content infringes upon or violates the rights of any third party;

f) Your violation of any applicable laws, rules, or regulations.

Resonant Systems LLC

support@useresonant.com